Refund Policy

Version 1.0 – 20th September 2023

Thank you for using Skille Freelance Hub. This Refund Policy explains the terms and conditions under which refunds will be provided to employers and freelancers using our platform.


Eligibility for Refund
  1. All payments must have been made exclusively through credit on the Skille Freelance Hub.
  1. Employer Initiates Cancellation:

Full Refund

If an employer initiates a cancellation before the commencement of the project, a full refund will be issued.


Partial Refund

If an employer cancels a project after it has started, a partial refund may be considered based on the progress made by the freelancer.


 2. Freelancer Unable to Complete the Project:

Full Refund

If a freelancer is unable to complete the project for reasons beyond their control, a full refund will be issued to the employer.


Dispute Resolution

In case of disputes between employers and freelancers regarding the quality of work or other project-related issues, Skille Freelance Hub will investigate the matter.

Refunds will be issued based on the findings of the investigation and the terms agreed upon by both parties.


Payment Disputes

In the event of payment disputes, Skille Freelance Hub will mediate between the employer and the freelancer to reach a fair resolution.

Refunds will be processed according to the resolution reached during the mediation process.


Processing Time for Refunds

– Refunds will be processed within 3 Working Days from the date the refund request is approved. Approval is subject to the investigation findings.



Refunds may not be applicable in cases of violation of Skille Freelance Hub terms of service, fraudulent activities, or other prohibited actions.


How to Request a Refund

Users can request a refund by contacting or calling +260 979 316 716 with the relevant details of the project and the reason for the refund request.


Changes to this Refund Policy

Skille Freelance Hub reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.


Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at or +260 979 316 716.


Thank you for using Skille Freelance Hub!


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